PETFLIX Shipping Policy

Last updated: August 2026

Thank you for ordering from PETFLIX. Every personalised PETFLIX design is created especially for you using the pet photograph and personalisation details you provide.

Because our products are personalised and made to order, please allow time for both the creation of your artwork and production of your finished print.

Order Processing & Artwork

Once your order has been placed and we have received a suitable photograph of your pet and all required personalisation details, we will begin creating your artwork.

Please ensure that your pet's name, photograph and any other personalisation information supplied are correct.

If we require a better photograph or additional information, we may contact you before beginning or completing your artwork. This may extend the processing time.

Estimated Production Times

Personalised orders will normally be created and prepared for dispatch within 3–7 working days after we have received all required photographs and information.

Larger prints, framed products, particularly complex designs and orders placed during busy periods may require additional production time.

If an artwork proof is supplied for approval, production times may begin or continue once your approval has been received.

UK Delivery

Once your order has been completed and dispatched, estimated UK delivery is normally 2–5 working days, depending on the delivery service selected and the size of your order.

Large-format and framed orders may use a specialist or tracked courier service.

Delivery estimates are estimates rather than guaranteed delivery dates unless we have specifically agreed a guaranteed delivery date with you.

Shipping Costs

Shipping charges are displayed at checkout before payment is completed.

Shipping costs may vary depending on the size, weight, destination and type of product ordered.

Large-format and framed products may have higher delivery charges because of the additional protective packaging and courier requirements.

Large & Framed Orders

Our larger PETFLIX prints, including sizes up to A0, require additional care during production, packaging and delivery.

Where appropriate, framed artwork will be securely protected using suitable packaging and sent using an appropriate delivery service.

Please inspect large or framed orders when they arrive and contact us promptly if you notice any damage.

Damaged Orders

We take care to package PETFLIX products securely.

If your order arrives damaged, please contact us as soon as possible and provide:

• Your order number
• Clear photographs of the damaged product
• Photographs of the outer and inner packaging
• A brief description of the problem

Please keep the product and its packaging while we investigate the issue.

Where appropriate, we will arrange a replacement, repair or refund in accordance with your statutory rights.

Lost or Missing Deliveries

If your tracking information shows that your order has been delivered but you cannot locate it, please check with members of your household, neighbours and any safe place specified for delivery.

If your parcel still cannot be found, please contact PETFLIX so we can investigate with the delivery provider.

If an order appears to have been lost in transit, please contact us rather than relying solely on the courier to resolve the matter.

Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error, please contact us immediately.

We will do our best to update the address if the order has not yet been dispatched. Once an order has been dispatched, we may not be able to change its destination.

Additional delivery charges may apply if an order has to be resent because an incorrect or incomplete address was supplied.

Delivery Delays

Although we aim to dispatch and deliver every order within the estimated timeframe, occasional delays may occur due to courier disruption, severe weather, peak seasonal demand or other circumstances outside our reasonable control.

If we become aware of a significant problem affecting your order, we will do our best to keep you informed.

International Shipping

Where international delivery is available, delivery times will vary depending on the destination and delivery service.

International customers may be responsible for applicable import duties, taxes or customs charges imposed by their country, where permitted by applicable law and disclosed as required.

International deliveries may also experience customs delays outside our control.

Available destinations and applicable shipping charges will be shown at checkout.

Christmas & Peak Periods

Production and delivery times may be longer during Christmas and other busy periods.

If you are purchasing PETFLIX artwork for a particular occasion, we strongly recommend ordering as early as possible.

A delivery estimate does not constitute a guaranteed arrival date unless we have expressly agreed a guaranteed delivery date with you.

Contact Us

If you have any questions about the production or delivery of your PETFLIX order, please contact us using the contact details provided on our website.

Nothing in this Shipping Policy affects your statutory consumer rights.

PETFLIX — Your Pet. Their Movie.